Returns and Exchanges

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned. Custom printed garments will be treated with a different quality guarantee policy. If you have a question about custom orders please contact us at 1-800-315-9411.

Additional non-returnable items:

Gift cards
Customized Items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at coloradovolleyballshop (at) gmail (dot) com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at coloradovolleyballshop (at) gmail (dot) com, and send your item to: 1808 E Lincoln Ave, Unit D-2 Fort Colins, Colorado 80524.

Shipping returns

To return your product, you should mail your product to: 1808 E Lincoln Ave, Unit D-2 Fort Colins, Colorado 80524..

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

If you have any questions or concerns please contact us.

I’m here to help!

Please feel free to contact me with any questions or problems you may have regarding my volleyball products. I strive to make all of my designs beautiful and well printed. If for some reason you are unhappy with any of my products please contact me and I will solve the problem for you.

Thank you,

Dennis Crow – Owner / Artist

Colorado Volleyball Shop.com | A Chroma Apparel Inc. website

1-800-315-9411

coloradovolleyballshop (at) gmail (dot) com